Shipping policy

 

Last Updated: July, 2026

Thank you for shopping with Outbound. We aim to process and ship your order quickly and reliably. Below is our shipping policy for U.S. and international orders.

1. Processing Time

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
• Once your order ships, you will receive a confirmation email with tracking information.

2. U.S. Shipping Rates & Delivery

• We offer flat-rate shipping within the United States.
• Free shipping is available for orders over $50 USD (before tax).
• Standard delivery time: 3–7 business days after dispatch.
• Expedited shipping options may be available at checkout for an additional cost.
• Delivery estimates may vary due to carrier delays, weather, holidays, or peak shipping periods.

3. International Shipping 

Outbound currently ships to the United States and select international destinations available at checkout, including Canada, Mexico, the United Kingdom, France, and South Korea.

• Available countries, shipping rates, taxes, duties, and delivery options are calculated at checkout based on the delivery address.
• International delivery times vary by destination, carrier, customs processing, and local delivery conditions, typically 7–14 business days after dispatch.
• Some products or destinations may be unavailable due to local shipping, regulatory, or customs restrictions.
• Please note that return eligibility may vary by destination. International orders are not eligible for returns. For full details, please review our Refund Policy.

 

• International orders are not eligible for standard returns unless the item arrives damaged, defective, or incorrect.
• If your international order arrives damaged or incorrect, please contact us within 7 days of delivery at support@outboundactive.com with your order number and photos of the product and packaging.

4. Duties, Taxes & Customs

For supported international orders, duties, taxes, and import fees may be calculated and collected at checkout when available.

If duties, taxes, or import fees are not collected at checkout, the customer may be responsible for any additional charges required by the destination country.

Outbound is not responsible for customs delays, customs holds, or additional charges required by local authorities.

5. Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a link to monitor delivery status. Tracking updates may take 24–48 hours to appear after the carrier receives the package.

6. Lost or Delayed Packages

If your order has not arrived within 10 business days of shipment for U.S. orders, or within the estimated delivery window for international orders, please contact support@outboundactive.com with your order number.

We’ll help track the package or file a claim with the carrier when appropriate.

7. Wrong Address or Delivery Issues

Please double-check your shipping address before completing checkout.

Outbound is not responsible for packages delivered to incorrect addresses entered by the customer.

If a package is returned due to an incorrect address, we can reship it once the correct address and any applicable reshipping fees are confirmed.

8. Damaged Shipments

If your order arrives damaged, contact us within 7 days of delivery at support@outboundactive.com with photos of the packaging and product. We’ll help arrange a replacement or refund when appropriate.

8. Contact

For all shipping inquiries, please contact:
📩 support@outboundactive.com

Business Information
Outbound Active
Operated by Good Hands Global Inc.
3055 NW Yeon Ave, Unit #239
Portland, OR 97210
hello@outboundactive.com