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Refund policy
Last updated: March 2026
Thank you for shopping with Outbound (“we,” “us,” or “our”). We want you to feel confident with every purchase. If for any reason you are not satisfied, we will do our best to help.
Returns and exchanges are available for eligible orders delivered within the continental United States. Eligible returns from Alaska and Hawaii are accepted, but return shipping costs are the customer’s responsibility. We do not currently accept returns for international orders.
1. Return Window & Eligibility
Returns or exchanges may be requested within 30 days of the original purchase date for items purchased directly on outboundactive.com.
Eligible returned items must be unused, unopened, and in their original packaging.
We cannot accept returns on products that have been opened or used due to hygiene and product safety considerations.
We do not accept returns or exchanges for:
- international orders
- final sale items
- promotional bundles
- limited-edition collaborations
Items purchased from authorized retail partners or pro shops must be returned to the original place of purchase and are subject to that retailer’s own return policy.
2. Defective or Damaged Products
If you receive a defective or damaged product, please email hello@outboundactive.com within 7 days of delivery. Include your order number, photos, and a short description of the issue.
Once reviewed and approved, we will provide next steps and, where applicable, a prepaid return shipping label.
3. How to Start a Return or Exchange
To request a return or exchange, email hello@outboundactive.com with your order number and reason for the request.
If your request is approved, you will receive a Return Merchandise Authorization (RMA) and the return shipping address.
Please ship your item back within 10 business days of receiving the RMA. We recommend using a trackable shipping method and keeping your receipt, as we cannot be responsible for lost return shipments.
4. Shipping Costs & Refund Processing
For standard returns of non-defective items, the customer is responsible for return shipping costs.
For defective or incorrect orders, Outbound will cover the cost of return shipping.
Once your return is received and inspected, we will issue a refund to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to post the refund.
5. Exchanges
If you would like to exchange an item for a different product or variant, please mention this in your email to hello@outboundactive.com. We will review availability and provide exchange instructions once your original item is received.
6. Contact Us
If you have any questions about this Return & Refund Policy, please contact:
Outbound Active
Customer Support
Outbound - Performance Skincare for Outdoor Sports
Business Information
Outbound Active
Operated by Good Hands Global Inc.
3055 NW Yeon Ave, Unit #239
Portland, OR 97210
hello@outboundactive.com